Contact Us
Got a question about one of our online slots reviews, spotted something that needs updating, or want to flag an issue with a licensed casino we cover? This page explains how to reach US Casinos and what kind of queries we're able to help with.
What We Can Help With
US Casinos is an independent research and comparison site focused on online slots and the casinos that offer them to US players. We don't operate any casino, hold player funds, or process deposits and withdrawals — so our team can't resolve account issues, missing payments or bonus disputes directly. What we can do is point you in the right direction and take feedback seriously. Reach out if you want to:
- Report outdated information on a review, rating or bonus offer listed on the site
- Ask a general question about how online slots, RTP or wagering requirements work
- Suggest a correction to licensing details, payment methods or terms we've published
- Give feedback on the site itself — content, accuracy or usability
- Flag a suspected scam or misleading operator you've come across elsewhere
What We Can't Help With
Because US Casinos isn't a gambling operator, there are some things that fall outside what we're set up to do. For these, you'll need to contact the casino directly through its own support channels, since only the operator can see your account or transaction history:
- Depositing, withdrawing or verifying your identity on a specific casino site
- Disputes over bonus terms, wagering progress or a locked withdrawal
- Account access, password resets or self-exclusion requests tied to a specific brand
- Complaints about game outcomes or RTP performance on a particular slot title
Each licensed operator listed on US Casinos, including non-Gamstop and other regulated options we've reviewed, publishes its own contact details and support hours on its website. Checking the casino's terms and conditions page is usually the fastest route to a resolution.
If You're Struggling With Your Gambling
If you're reaching out because gambling has stopped being enjoyable or is affecting your finances, wellbeing or relationships, please don't wait to look for support. Our Responsible Gambling page lists deposit and time limit tools, self-exclusion programmes and national support organisations that can help, regardless of which casino you play at. These services are free, confidential and available whether or not you've ever contacted us before.
How to Reach Us
For editorial queries, corrections or general feedback about US Casinos, the quickest way to reach our team is through the contact details listed at the bottom of this site. Please include as much detail as you can — the specific page, casino name or slot title in question — so we can look into it properly. We read every message, though as an independent review site we can't always guarantee a response on the same day.
If your question is about how the site operates, who we are or how we approach our reviews, our About Us page covers that in more detail. For questions about how we use your information or the terms of using this site, see our Terms and Conditions.
Before You Get in Touch
A lot of common questions can be answered without waiting on a reply. Here's a quick checklist that might save you time:
- Check the casino's own FAQ or support page first — most withdrawal timing, KYC and bonus questions are answered there
- Read the full bonus terms, not just the headline offer, before assuming a promotion has been applied incorrectly
- Confirm the casino is licensed and regulated appropriately, and that you meet the minimum age and any residency requirements for your state
- If it's a responsible gambling concern, go straight to our Responsible Gambling resources rather than waiting for a reply from us
We built US Casinos to help US players compare online slots and casinos with clear, honest information — and that includes being upfront about what a review site can and can't do. If you've read through the above and still have something to raise, we're glad to hear from you.